FAQ

Frequently asked questions about our company and products.

I'm unsure how to configure my system?

Please contact us in the sales support contact form and we will gladly assist you and complete a configuration based upon your use case.
How long does it take once I order to receive my product?

If you ordered a custom configured desktop, it normally takes 2-3 weeks for your item to ship. Then, you will receive regular updates from the courier until it arrives. As soon as your order is submitted, we constantly keep you updated on the status of your order. Everything from when your order finishes processing, to when the build is completed, to when the item ships.
Can I cancel/modify my order?

If you would like to cancel or modify your order, please let us know in the customer service support contact form immediately. We are normally able to work with you to find a solution.
How long will it take to receive a refund?

Once your refund has been confirmed, payment processors normally show your refund within 14 days.
Do you offer multiple item / wholesale discounts?

If you are looking for a quantity discount, please contact us in the sales support contact form. We are able to offer quantity discounts.